By George Richert    Adam Francis |October 28, 2013 | WIVB

Buffalo, NY (WIVB) - In the three years that Darnell Barton has been driving a Metro bus, he's met all kinds of people, but he will never forget a young lady who he came upon one recent Friday afternoon.

Driving the Elmwood 20 bus southbound toward Buffalo State College the on-bus surveillance video shows the lady standing on the narrow ledge outside the railing over the Scajaquada Expressway.

"It didn't seem real because what was going on around, traffic and pedestrians were going by as normal" said Barton. The driver pulled up alongside of her and opened his doors shouting from the drivers' seat, "ma'am are you okay".

When she didn't answer he walked toward her. "She was distraught, she was distant, she was really disconnected. I grabbed her arm and put my arm around her and said 'Do you want to come on this side of the guardrail', and that was actually the first time she spoke to me she said yes."

Darnell actually lifted her from the outside of the railing to the safety of the sidewalk.  "It was meant to be. I was supposed to be there for her at that moment and I was. I wanted to convey that whatever it was, I'm going to help you through and it's not as serious as jumping onto the 198."

After he sat on the sidewalk and talked with her for a few minutes, a corrections officer who had seen her from the Scajaquada walked up the embankment. he was joined by another good Samaritan who said she counsels people as part of her job.

Darnell thinks most of his co-workers would've done the same thing.  His co-workers call him 'Big Country', a big man with a big heart, and after he did what he did, the passengers gave him a round of applause.

"I feel like I did what I was supposed to do at the time. I'm a football guy so when you sit the bench and the coach calls your number, you gotta go in there make a play, do what the play calls for, and I think that's what I did."